Delivery & Returns

Delivery Information

Welcome to our delivery & returns page. Here you should find everything you need regarding our policies. If you have any questions, don't hesitate to get in touch. 

  • We offer free Standard Delivery for all online orders over £75*

*Certain items may incur a delivery surcharge or may only be available for local delivery.  This will be highlighted on the product page and during checkout.

  • For online orders under £75 there is a delivery charge of £4.50
  • We deliver to Mainland UK only. 
  • Delivery will usually be 5 working days: a signature may be required

Should there be a delay in delivery time then we will notify you within 3 working days. You will be advised of the expected delivery date, or if the product is no longer available. You will have the opportunity of cancelling the order if the expected delivery date is unacceptable.

In the event that your product is lost or damaged in transit please contact us. In case of non delivery please wait 14 days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the product and contact us within 30 days of receipt, whereupon we will arrange for the item to be exchanged.

Online Returns Policy

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund (including our standard delivery charge) if you request one in writing within 14 working days of receipt. You can do this by emailing mail@barsleys.co.uk.  You then have a further 14 days from the date you notify us of your cancellation to return the goods to us.

If you return your item in store you’ll need to bring your receipt or delivery note and we’ll happily refund to the original debit, credit or charge card used to purchase.

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

If you return your item by post then please note that unless your item is faulty, or delivered in error, you are responsible for the cost of the postage back to us. This is in accordance with Distance Selling regulations.  On receipt of your goods we will refund the item and the standard cost of the delivery charge which you paid at the time of your order to receive your goods.  We will not refund the difference you paid between the basic delivery charge and any premium delivery charges.

There are some items that we can't return or exchange unless faulty.  You can find a list of the items that aren't included in our policy in the 'Things that aren't included in our returns policy' section below.

In Store Returns Policy

We will exchange goods returned within 28 days of purchase provided a valid proof of purchase is presented.

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

Items that have been purchased at a sale/reduced price are non-returnable, unless faulty.

There are some items that we can't return or exchange unless faulty.  You can find a list of the items that aren't included in our policy in the 'Things that aren't included in our returns policy' section below.

Things that aren't included in our returns policy

For reasons of health and hygiene we are unable to exchange or refund the following products:

  • Pierced earrings.
  • Quilts, duvets, pillows and mattresses, if the original packaging has been opened or damaged.
  • Gift food and products containing alcohol.
  • Underwear/lingerie, control wear, hosiery and swimwear, unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged.
  • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged.
  • Made to Measure or personalised orders.
  • Gift Cards

These products can only be returned in accordance with your legal rights (for example, if they are found to be faulty.)

This does not affect your statutory rights.