Delivery & Returns

Delivery Information

Welcome to our delivery & returns page. Here you should find everything you need regarding our policies. If you have any questions, dont hestiate to get in touch

  • We offer free Standard Delivery for all orders over £75
  • For orders under £75 there is a delivery charge of £3.99 
  • We deliver to Mainland UK only. 
  • Delivery will usually be 5 working days: a signature may be required

Should there be a delay in delivery time then we will notify you within 3 working days. You will be advised of the expected delivery date, or if the product is no longer available. You will have the opportunity of cancelling the order if the expected delivery date is unacceptable.

In the event that your product is lost or damaged in transit please contact us. In case of non delivery please wait 14 days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the product and contact us within 3 days of receipt, whereupon we will arrange for the item to be exchanged.


Online Returns Policy

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any basic delivery charge.

When you return your item you’ll need to bring your receipt or delivery note and we’ll happily refund to the original debit, credit or charge card used to purchase.

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.


In Store Returns Policy

We will exchange goods returned within 28 days of purchase provided a valid proof of purchase is presented.

It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

Items that have been purchased at a sale/reduced price are non-returnable.

For reasons of health and hygiene we are unable to exchange or refund the following products:

  • Pierced earrings.
  • Quilts, duvets, pillows and mattresses, if the original packaging has been opened or damaged.
  • Gift food and products containing alcohol.
  • Underwear/lingerie, control wear, hosiery and swimwear, unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged.
  • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged.
  • Made to Measure or personalised orders.
  • Gift Cards

These products can only be returned in accordance with your legal rights (for example, if they are found to be not fit for purpose.)

This does not affect your statutory rights.